Service

Customer Service / Care Training

Handle enquiries, complaints, and difficult conversations with professionalism and empathy.

Handle enquiries, complaints, and difficult conversations with professionalism and empathy.

Admiral Training School delivers this programme as a needs-based intervention. You study online at your pace, complete the lessons, then write a short test to confirm understanding. Materials are produced by ATS and aligned to workplace practice, with theory plus applied tasks.

The programme is suitable for corporate delegates, public-sector staff, individual participants, and students preparing for a professional role.

Lessons

  1. Presence and first contact
  2. Handling complaints
  3. Difficult conversations and boundaries

Online test: Customer Service / Care Training — Online Test · 20 minutes · pass mark 50%